OBJECTIVE
To ensure the cancellations, refund requests are reviewed appropriately and applied consistently throughout MoTIV.
The purpose of this policy is to provide guidelines and establish procedures for all cancellations, refunds that take place as a result of Omwoleso.

SCOPE
This policy applies to all who engage in Omwoleso, amendments to these documents may be made, when required. This document covers
Cancellation procedure
Refund procedure

DEFINITIONS AND ABBREVIATIONS;
Delivery: The act of transporting to the proper place or recipient.
Acceptance:
Rejection
Refund
Cancellation

REFERENCES
Reference is made to the General Terms and Conditions and the respective policies agreed to while accessing the Omwoleso Online shop and the Online Vendor Agreement. Should this policy be in conflict with the general terms and conditions and the Online Vendor Agreement, the general terms and conditions, the Online Vendor Agreement and the policies and guidelines shall prevail in the order here stated.

RESPONSIBILITIES
4.1 Buyer Responsibilities
The Buyer shall initiate a return by clicking on the Return Option on the Website
He/she shall then select the number of items you would wish to return while giving a reason for the return accompanied with details that shall help the Vendor identify the problem with the products. The product to be returned must be put back in its original packaging including any accessories (coupons, complementaries) that came with it.
He/She shall choose the ideal return process. This can take two forms (i) by the buyer returning the item to one of our drop off station or (ii) by having the Vendor pick it up from the Buyer
Buyer shall choose the preferred reimbursement method from the list of options available.

4.2 Vendor Responsibilities
4.3 Omwoleso’s Responsibilities

RETURN REQUIREMENTS
PROCEDURE

RELATED FORMS & RECORDS

Returns of products shall be managed by us in accordance with the returns page on the online platform, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.

4.2 Refunds in respect of returned products shall be managed in accordance with the refunds page on the online platform, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory.
We may offer refunds, in our discretion:
4.2.1. in respect of the product price;
4.2.2. local and/or international shipping fees (as stated on the refunds page); and
4.2.3. by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other methods as we may determine from time to time.
4.3. Returned products shall be accepted and refunds issued by Omwoleso, for and on behalf of the vendor.
4.4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

Cancellation Refund Policy

When you’re canceling your purchase within the first 14 days from the day of receipt, or a third party indicated by you (other than the carrier), receives the last goods ordered by you (if delivered separately), and there’s been no error on the seller’s part, the seller will refund the cost of the item and the cost of sending the item to you as follows:

When you’re returning an item that was part of a larger order, the seller will refund the per-item charge for delivery.

When you’re returning an entire order, the seller will refund the applicable per-item delivery charges and the per-delivery charge.

Sellers are only required to refund standard delivery charges corresponding to the least expensive type of delivery offered by them.

When your seller collects an item from you, the seller has the right to recover the standard costs of collection from you.

If you use a personalized prepaid return label, the seller is entitled to deduct the return postage from your overall refund.

If you refuse to return the item, sellers aren’t required to refund or replace an order. This applies unless you’ve agreed differently with the seller.

Note that, with respect to returns initiated during the first 14 days from the day of delivery, sellers aren’t required to refund the cost of gift-wrapping, returning the item to the seller, and other services provided to you in connection with your purchase, unless you return the item to the seller because of an error on the seller’s part, or because it’s defective.

Where you’re canceling your purchase between 14 and 30 days after delivery and there’s been no error on the seller’s part, the seller is only required to refund the cost of the item. Note that sellers aren’t required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalized prepaid return label, the seller is entitled to deduct the return postage from your overall refund.

When you purchase an item from a seller, Omwoleso.africa Marketplace charges your credit card and passes on payment, less a commission, to your seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your seller must request a refund via Omwoleso.africa.

If a refund is necessary, such as when your seller is out of stock and can’t be dispatched, or when you return an item, it’s the seller’s responsibility to request that refund. We provide sellers with instructions on how to create refunds.

Sellers may issue full or partial refunds for an order as described on this page. Sellers can’t charge a restocking fee during the initial returns period, or if a product is returned because it’s faulty. Refunds are typically processed by Omwoleso.africa Marketplace within one week of the seller’s request. The funds will be deposited back in your debit/credit card or mobile money account and Omwoleso.africa will send you confirmation of the refund by email.

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