Cancellation Refund Policy

When you’re canceling your purchase within the first 14 days from the day of receipt, or a third party indicated by you (other than the carrier), receives the last goods ordered by you (if delivered separately), and there’s been no error on the seller’s part, the seller will refund the cost of the item and the cost of sending the item to you as follows:

When you’re returning an item that was part of a larger order, the seller will refund the per-item charge for delivery.

When you’re returning an entire order, the seller will refund the applicable per-item delivery charges and the per-delivery charge.

Sellers are only required to refund standard delivery charges corresponding to the least expensive type of delivery offered by them.

When your seller collects an item from you, the seller has the right to recover the standard costs of collection from you.

If you use a personalized prepaid return label, the seller is entitled to deduct the return postage from your overall refund.

If you refuse to return the item, sellers aren’t required to refund or replace an order. This applies unless you’ve agreed differently with the seller.

Note that, with respect to returns initiated during the first 14 days from the day of delivery, sellers aren’t required to refund the cost of gift-wrapping, returning the item to the seller, and other services provided to you in connection with your purchase, unless you return the item to the seller because of an error on the seller’s part, or because it’s defective.

Where you’re canceling your purchase between 14 and 30 days after delivery and there’s been no error on the seller’s part, the seller is only required to refund the cost of the item. Note that sellers aren’t required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalized prepaid return label, the seller is entitled to deduct the return postage from your overall refund.

When you purchase an item from a seller, Omwoleso.africa Marketplace charges your credit card and passes on payment, less a commission, to your seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your seller must request a refund via Omwoleso.africa.

If a refund is necessary, such as when your seller is out of stock and can’t be dispatched, or when you return an item, it’s the seller’s responsibility to request that refund. We provide sellers with instructions on how to create refunds.

Sellers may issue full or partial refunds for an order as described on this page. Sellers can’t charge a restocking fee during the initial returns period, or if a product is returned because it’s faulty. Refunds are typically processed by Omwoleso.africa Marketplace within one week of the seller’s request. The funds will be deposited back in your debit/credit card or mobile money account and Omwoleso.africa will send you confirmation of the refund by email.